Returns and Refunds Policy

Returns & Refunds Policy

We want you to be happy with your Nexus Edge purchase. If something isn't right, please get in touch and we'll work with you to resolve it.

This policy is in addition to your rights under the Australian Consumer Law.

Change of Mind Returns

If you change your mind about your purchase, Nexus Edge offers returns within 30 days of purchase, provided that:

• the product is unused and unopened;
• the product is in its original packaging;
• the product is in a condition suitable for resale; and
• you can provide proof of purchase.

Before sending anything back, please contact us at contact@nexusedge.au so we can provide you with a return authorisation and return address.

Please do not send products back without contacting us first, as this may delay processing your return.

For approved change-of-mind returns, the customer is responsible for return shipping costs.

Original delivery charges are generally not refundable for change-of-mind returns.

Once the returned product has been received and inspected, we will advise you of the outcome and process any approved refund using the original payment method.

Faulty, Damaged or Incorrect Products

All Nexus Edge products come with guarantees that cannot be excluded under the Australian Consumer Law.

If you believe a product is faulty, damaged, unsafe, significantly different from its description or otherwise does not meet a consumer guarantee, please contact us.

We may ask you to provide:

• your name;
• order or invoice number;
• a description of the issue; and
• photographs or video showing the problem where reasonably practical.

This helps us assess the issue and provide an appropriate solution as quickly as possible.

Depending on the nature of the problem and your rights under the Australian Consumer Law, the appropriate remedy may include a repair, replacement or refund.

Where a product has a major failure, you may be entitled to choose a refund or replacement in accordance with the Australian Consumer Law.

Where the problem is minor and can be repaired within a reasonable time, we may choose to repair the product.

Returning a Faulty Product

We may need to inspect or assess a product before determining the appropriate remedy.

If the product is confirmed to have a fault covered by the Australian Consumer Law, Nexus Edge will reimburse reasonable return costs where required by law.

You do not need to have the original packaging to exercise your Australian Consumer Law rights in relation to a faulty product.

Normal Wear, Damage or Misuse

Consumer guarantees do not generally apply where a product has been damaged because of misuse, improper assembly, modification, abnormal use or failure to follow supplied instructions.

Normal wear and tear arising from reasonable use is also different from a manufacturing fault.

We will assess each claim based on the circumstances and the nature of the product.

Sale and Promotional Items

Sale or promotional products remain covered by the Australian Consumer Law.

Our voluntary 30-day change-of-mind policy may exclude products specifically identified as clearance or final-sale items at the time of purchase. However, this does not affect your rights where a product is faulty or otherwise fails to meet a consumer guarantee.

Refund Processing

Approved refunds will normally be issued to the original payment method.

Please allow additional time for your bank, card provider or payment provider to process the refund after it has been issued.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law.

How to Contact Us

To request a return or discuss an issue with your product, contact:

Nexus Edge
Email: contact@nexusedge.au
Phone: 1300 258 278

Please include your order number whenever possible so we can assist you promptly.