Shipping Policy

Shipping Policy

At Nexus Edge, we want to get you training as quickly as possible.

Where We Deliver

We deliver to most metropolitan and major regional locations throughout Australia.

Enter your delivery address at checkout to confirm that delivery is available to your location and to view the applicable shipping charge.

Some remote or regional locations may require additional delivery time or may be subject to different freight arrangements. If we are unable to deliver your order using our standard service, we will contact you before dispatch.

Shipping Costs

Our standard shipping rates are:

• Nexus Edge bundles and larger items: $29.99 flat-rate shipping

• Smaller items, such as individual balls and accessories: $14.99 flat-rate shipping

The applicable shipping charge will be shown at checkout before you complete your purchase.

Delivery Times

We offer express delivery with a target of approximately 3 business days to Australian metropolitan areas.

Delivery times to regional and remote areas may take longer.

Delivery estimates are provided as a guide only. Once an order has been dispatched, delivery may be affected by circumstances outside our control, including courier delays, weather events, peak delivery periods and regional freight schedules.

Order Processing

Orders are generally prepared and dispatched as soon as possible after payment has been confirmed.

Once your order has been dispatched, tracking information will be provided where available so you can follow the progress of your delivery.

Authority to Leave

We exclusively use FedEx and the purchasing of goods from us requires you to agree to an Authority to Leave arrangement.

With Authority to Leave, responsibility for the parcel passes to you once the carrier records the parcel as delivered at the nominated location, except where applicable law provides otherwise.

Incorrect Delivery Address

Please check your delivery details carefully before submitting your order.

If you notice an error after placing an order, contact us as soon as possible at contact@nexusedge.au.

We will do our best to update your address before dispatch, but we cannot guarantee that changes can be made once an order has entered the delivery network.

Additional freight charges may apply where an order needs to be redirected or resent because an incorrect or incomplete address was supplied.

Damaged or Missing Deliveries

If your order arrives damaged, or you believe an item is missing, please contact us as soon as reasonably possible at contact@nexusedge.au.

Please include:

• your name;

• order or invoice number;

• details of the issue; and

• photographs of the packaging and product where relevant.

This will help us investigate the matter quickly.

Nothing in this Shipping Policy limits any rights you may have under the Australian Consumer Law.

Questions?

If you have any questions about your delivery, please contact:

Nexus Edge
Email: contact@nexusedge.au
Phone: 1300 258 278